Originally for North Conway, NH Sam Glynn is a 3rd generation restaurateur. After some time in Florida, where Sam went to escape the snow, get an education in marketing, start (and end) his career in the professional baseball industry, Sam returned to New England. Before long Sam found himself in Rhode Island, and at the age of 27, he opened his first restaurant, Chomp Kitchen, and Drinks, located in Warren, RI.
This is Sam's second time on the show. His first recording was episode 197
check out MailChimp as mentioned in today's episode!
Show notes…
Calls to ACTION!!!
- Subscribe to the Restaurant Unstoppable YouTube Channel
- Join the private Unstoppable Facebook Group
- Join the email list! (Scroll Down to get the Vendor List!)
Favorite success quote or mantra:
- “Improvise, adapt, and overcome.”
- Growth
- Increased sales
- Increased efficiency
- Scaling into increased hours
- Don't confuse your customers
- Ways to decrease cooking times for burgers
- Marketing
- Best practices for email collection
- Utilizing segmentation – what is segmentation?
- Why Sam uses Toast POS
- Raising your bottom line
- Self-realization
- Catering
- COVID-19
- Listen more
- Give ownership to your staff
Today's sponsor:
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Knowledge bombs
- Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Lack of complacency
- What is your biggest weakness?
- Lack of complacency
- What's one question you ask or thing you look for during an interview?
- What hobbies do they have outside work? Looking for dedication.
- What's a current challenge? How are you dealing with it?
- Opening a restaurant in two weeks during COVID-19
- Share one code of conduct or behavior you teach your team.
- Make customers feel better when they leave than when they came into the restaurant
- What is one uncommon standard of service you teach your staff?
- Show up mentally every day or else it's a waste of a day
- What's one book we must read to become a better person or restaurant owner?
- Extreme Ownership by Jocko Willink and Leif Babin
- Setting the Table by Danny Meyer
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- Name one service you've hired.
- Accountant – Farmer and First P.C.'s Warren, RI
- What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Show up every damn day
- The team and the culture
- The product
Contact info:
Social media handles: @chompri
Email: sam@chompri.com
Website: chompri.com
Thanks for listening!
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Huge thanks to Sam Glynn for joining me for another awesome episode. Until next time!
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The post 721: Sam Glynn on Never Ending Improvements appeared first on Restaurant Unstoppable.